Standardized Ticket Formats - Sher Kirk

In 2018 Sher Kirk led a group of industry professionals to successfully align the business rules and ticket formats of the four western Canadian One-Call centres. Standardization is about creating a common language that reduces the risk of misinterpretation: best practices, industry standards, regulation, consistency, safety controls. These things give us ways of cleaning up potentially dangerous inconsistencies and finding more efficient, cost-effective ways to share information among stakeholders.