How do you track the true total cost of a damage, not just the repair cost?

Season #3

It is easy to track the basic hard cost to repair a damaged cable or pipeline, but that is usually only a small portion of the full cost. How do you track the cost for labor costs associated with investigation, collection efforts, out of service complaints, employee travel time, traffic control, etc.? Do you track costs for traffic control, site restoration, permits, etc. and link them to the total cost? On top of that how do you attribute costs to the outages due to damage your brand as well as the societal costs?  

Moderator: Kelley Heinz 

Panel Members

  • Bob Edwards: Citizens  
  • Dane Lobb: PG&E 
  • Mark Seaton: JNR 
  • Andrea Stainback, Lumen Technologies